ShippinG & Returns
Most Rackk & Ruin pieces are made to order and are shipped within 7-10 business days (unless otherwise noted) via USPS. Shipping rates depend on package weight and destination. A shipment tracking number will be emailed when your order is en route. If your order is time sensitive, please contact: firstname.lastname@example.org and we will try to accommodate your needs.
ARE YOU LOCAL? If you would like to pick up your order at our Burlington, VT studio we have added a "Local Pickup at Rackk & Ruin" shipping option at checkout. Contact us below to find out when your order will be ready.
International orders are shipped via USPS First Class International. Please note that international delivery time ranges from 3-6 weeks and accurate tracking is not available. We are not responsible for packages taking longer than average nor are we for packages lost in transit. We are not responsible for any international import taxes or customs charges.
We want you to be happy. If for any reason you are not, we accept returns within 10 days of your order's arrival for store credit or exchange only. Please note that we cannot refund the original shipping costs and returned jewelry must be unworn. Please click below to arrange a return or email: email@example.com with any questions you may have. CUSTOM PIECES AND DISCOUNTED ITEMS ARE FINAL SALE.
unfortunately, we cannot accept returns on vintage. we want you to be happy with the pieces you buy, so we try to be explicit about the size and condition of each item. If, however, we do not see damage on the piece, but you receive it and notice a stain/rip etc. we will be happy to exchange the piece for store credit.