Rackk & Ruin pieces are made to order and are shipped within 7-10 business days via USPS Priority Mail. Priority Mail comes with $50 insurance included but please contact us if you would like to purchase additional insurance for your package. We will email you a tracking number as soon as your package is shipped. When items are in stock, next day shipping is our goal. If your order is time sensitive, please contact us and we will try to accommodate your needs. You can also purchase Expedited Overnight Shipping for your order for $15.
ARE YOU LOCAL? ** If you would like to pick up your order at our Pine Street studio please use Discount Code "LOCAL" when checking out to bypass shipping. Email us to find out when your order will be ready - email@example.com
International orders are shipped via USPS First Class International. Please note that international delivery time varies greatly and accurate tracking is not available. We are not responsible for packages taking longer than the 2-4 week average nor are we for packages lost in transit. We are not responsible for any international import taxes or customs charges.
Our customer's happiness is very important to us. If you don't love your Rackk & Ruin order we will gladly accept a return or exchange. Please email us at firstname.lastname@example.org within 7 days of its arrival. Please note that we cannot refund the original shipping costs and only accept returns on items that haven't been worn, altered or damaged. CUSTOM PIECES AND DISCOUNTED ITEMS ARE FINAL SALE. As always, please don't hesitate to contact us with any questions you may have.